LASER TAG IN A BOX TERMS AND CONDITIONS FOR ALL HIRES

(the fine print.)
 A.B.N 68115702442
 Unit 1, 6 Graham St, Underwood Q 4119
 Telephone: 1800 BOOK US (1800 2665 87) Facsimile: 1300 666 549
 Email: info@LaserTag.com.au Internet: www.LaserTagInABox.com.au
 
1. Booking Procedure
 When you make a booking we will register you on our bookings database as a tentative booking. Once we have confirmed your booking in our system you will receive a confirmation email from us with all the details of your booking . We recommend booking at least 6 weeks prior to your event date to avoid disappointment. Call us if you’d like a Tax Invoice. No bookings are final without the completed booking form and the terms and conditions signed and dated and have been confirmed by LaserTag.com.au. Any information on the booking form such as credit card details, email addresses and delivery/pick up addresses will be used; if the information is wrong we will not be held liable.

2. Payment
A 50% deposit is due when booking. Payment in full is due 10 days prior to your equipment being packed, unless stated otherwise on your invoice / Confirmation email. We cannot ship your equipment without payment in full. Payment can be made by Visa, MasterCard or American Express over the phones or via the booking form. Direct deposits can be made into our account, it must be done 2 days before your payment is due so it clears in time and a transaction receipt is to be emailed to bookings@LaserTag.com.au. Please use your invoice and surname as the reference for any online transactions. If payment is going to be made by cheque we must have the cheque by your payment due date so we can bank it and clear it before shipping your equipment. These are to be adhered to unless you have authorised a different payment method with the office. A receipt will be emailed to you following payment, please double check the information.
 
3. Transfers & Cancellations & Forfeiture of Deposit
If you wish to transfer your booking to another date it is subject to availability. If it is postponed over 14 days before the event no extra charges will be incurred. If it is postponed within 14 days of the event a 20% admin fee will apply.  Bookings cannot be transferred or cancelled once shipped. If it is not available and you wish to cancel your booking the standard cancellation terms apply. If you wish to cancel your booking and it is at least 28 days prior to your booking we will cancel your booking free of charge. If it is within 28 - 15 days of your event date you will forfeit 20% of your booking cost. If you cancel within 14 days of your event date and before it has shipped you will forfeit 50% of your booking. If you cancel once the equipment has been shipped no refund will be provided. All transfers and cancellations of bookings must be made over the phone or in person, we will then confirm available dates and to organise a refund or to receive payment, whichever is necessary.
 
4. Liability Release & Assumption of Risk
Please note that there are inherent risks involved in Laser Tag activities. Laser Tag recommends reading the How to guide for safety tips. By accepting these terms and conditions you acknowledge that you personally and voluntarily assume the risks of any harm, trauma, injury or damage that I (the hirer) may suffer to my person, and others participating, or my property whether foreseen or unforeseen in connection with the activities. As you are hiring the equipment you are responsible for the conscientious use of the equipment. You are responsible for any loss or damage of the equipment.
 
4.1 Conduct
Body contact can cause serious injury and should be avoided at all times.  The supervisor should ensure that participants refrain from running through doorways or around corners to avoid risk of collisions between the participants. Laser Tag is a high intensity activity, the supervisor should ensure that participants takes breaks and avoid dehydration. Inflatable objects are NOT to be jumped on, they are not a jumping castle.  Jumping on an inflatable can lead to serious injury and will destroy the inflatable object requiring the owner to pay the full replacement cost. When not in use, the phasers and inflatable objects must be securely stored.
 
4.2 Equipment Damage
4.2.1 The Hirer acknowledges that they are responsible for the cost of all damage, lost or breakage incurred during the period of hire by the hire and
4.2.2 The Hirer agrees to make good by cash payment to Pathfinder Events Pty Ltd the cost of repair or replacement of any such damage, loss or breakage within 7 days.
4.2.3 The Hirer acknowledges that the identification and quantification of any damage, loss or breakage is at complete discretion of Pathfinder Events Pty Ltd.
4.2.4 The Hirer acknowledges that dragging the inflatable objects across the ground or jumping on the inflatable object will damage the object and require the hirer to pay for the replacement cost.
4.2.5 Replacement costs can be found on our web site to see replacement costs.

5. Shipping
5.1 Courier delivery and collection
You are required to be at your delivery address, as stated on your booking form the day of delivery, which is two business day before your event. You are required to be there between 10am and 4pm for delivery, so you can sign for your courier delivery. The day before your event is the delivery back-up day. Failure to be there resulting in a redelivery will incur a fee of $30. If you are not at the address for delivery and therefore do not receive your equipment we cannot offer you a refund, equally if your boxes were not delivered due to you giving us an incorrect address, or if the business was closed, on your delivery date. You are required to be at your pick up location, as per the address on the booking form, on the day of pick up which is the next business day of your event. The equipment needs to be packed into the boxes, sealed and return labels attached before 10am. Please place the return labels over the delivery ones, so there is no confusion. If you are not there for pick up or the equipment is not ready you will charged for an extra day of hire at a rate of 50% per day. If a residential address is not appropriate a business address is more than adequate and is preferred. Make sure you do not lose the con-notes, or the dispatch summary form. We include both in your box. You will need to sign these forms upon collection. Loss of these labels or the use of manual connote will incur a fee of $20

When we use courier service as our delivery method, you agree to bear responsibility for receipt of Products shipped to the location specified at time of ordering. You acknowledge that a Secure Delivery Address (defined herein) is highly recommended. A Secure Delivery Address is defined as a location where an individual can physically receive Product(s). In the event that an insecure delivery address is provided, Laser Tag in a Box does not bear liability for Products left unattended. Furthermore, You acknowledge that providing anything other than a Secure Shipping Address may result in delays and additional delivery charge for which Laser Tag in a Box is not to be held liable, but you will be held liable. We will pick up the Products from the location specified at time of check out, on the last day of your rental period (“Return Date”). As we use courier service as our pick up method, you agree to bear responsibility for having the Products ready for pick up at the specified location on the Return Date. You acknowledge that a Secure Pickup Address (defined herein) is highly recommended. A Secure Pickup Address is defined as a location where an individual can physically pass Product(s) to Laser Tag in a Box courier representative (typically Star Track Express). You acknowledge that providing anything other than a Secure Shipping Address may result in late or no returns, and you will be held liable for the late or non-returns.
 
5.2 Collection
Customer Pick up and Return from Underwood Depot Pickups are to be completed as per the date stated on your booking/invoice. This date will be the day before your event and is to be collected during the appropriate business hours for that day. Please note that the person collecting the gear needs to show photo identification which lists their address, such as a current Driver's License. Saturday morning pickups are available, please indicate this to the Laser Tag In A Box team members so we can note this on your booking. Returns are to be made the day after your event or Monday if your event is a Saturday and between the appropriate office hours for that day. Failure to return the equipment on the scheduled date will have an extra days hire a 50% of the original booking. Late collections and returns will incur a fee of $1 per min after 5pm. Please note the Underwood Depot is not open on public holidays.
 
6. Troubleshooting
The Standard software settings are designed for Birthday Parties, Vacation Care/ Youth Group Activities etc. The standard settings blocks access to team and games settings, changing these setting can result in phasers not tagging each other. Laser Tag in a Box recommends using the standard software settings. For those who choose the complex settings we recommend that you fully read the user guide. Laser Tag in box takes no responsibility for equipment failing due to user error caused by misuse.