LASER TAG IN A BOX TERMS AND CONDITIONS FOR ALL HIRES

(the fine print.)
 A.B.N 68115702442
 Unit 1, 6 Graham St, Underwood Q 4119
 Telephone: 1800 BOOK US (1800 2665 87) Facsimile: 1300 666 549
 Email: info@LaserTag.com.au Internet: www.lasertag.com.au
 
1. Booking Procedure
When you make a booking we will register you on our bookings database as a tentative booking. Once we have your booking in our system you will receive an email from us with all the details of your booking. Please double check we have your order correct. We recommend booking at least 6 weeks prior to your event date to avoid disappointment. Call us or email us if you’d like a formatted Tax Invoice. No bookings are final without terms and conditions signed and dated. Any information on the booking form such as credit card details, email addresses and delivery/pick up addresses will be used; if the information is wrong we cannot be held liable.

2. Payment
A 50% deposit is due on booking to lock in your reservation. Payment in full is due 10 days prior to your equipment being packed, unless stated otherwise on your invoice / confirmation email. We cannot ship your equipment without payment in full. Payment can be made by PayPal, Visa or MasterCard via our online shop. Or you can give us a call and pay via Visa, MasterCard or American Express over the phone. Direct deposits can be made into our account, it must be done 2 days before your payment is due so it clears in time. Please email us a remittance advice / transaction receipt to bookings@LaserTag.com.au. Please use your invoice number / booking number and your surname as the reference for any online transactions. If payment is going to be made by cheque we must have the cheque by your payment due date so we can bank it and clear it before shipping your equipment. These are to be adhered to unless you have authorised a different payment method with the office. A receipt will be emailed to you following payment, please double check the information.
 
3. Transfers & Cancellations & Forfeiture of Deposit
If you transfer your booking to another date this is subject to availability. Bookings cannot be transferred or cancelled once shipped or packed. If you cancel once the equipment has been shipped no refund will be provided. If it is postponed or cancelled over 14 days before the event (or shipping date) no extra charges will be incurred (unless the package is already in transit). If your booking is postponed within 14 days of the event and before packing then a 20% admin fee will apply. If you cancel within 14 days of your event date and before packing you will forfeit 50% of your booking. All transfers and cancellations of bookings must be made over the phone or in person, we will then confirm available dates and to organise a refund or to receive payment, whichever is necessary.
 
4. Liability Release & Assumption of Risk
Please note that there are inherent risks involved in Laser Tag activities. Laser Tag recommends reading the How to guide for safety tips. By accepting these terms and conditions you acknowledge that you personally and voluntarily assume the risks of any harm, trauma, injury or damage that you (the hirer) may suffer to my person, and others participating, or my property whether foreseen or unforeseen in connection with the activities. As you are hiring the equipment you are responsible for the conscientious use of the equipment. You are responsible for any loss or damage of the equipment.
 
4.1 Conduct
Physical contact can cause serious injury and should be avoided at all times. The supervisor should ensure that participants refrain from running through doorways or around corners to avoid risk of collisions between the participants. Laser Tag is a high intensity activity, the supervisor should ensure that participants take breaks and avoid dehydration. Inflatable objects are NOT to be jumped on, they are not a jumping castle. Jumping on an inflatable can lead to serious injury and can destroy the inflatable object requiring the hirer to pay the full replacement cost. When not in use, the phasers and inflatable objects must be securely stored.
 
4.2 Equipment Damage
All of our equipment is checked and charged before dispatch. The equipment is robust but not indestructible. We offer insurance with every package rented, absolutely free! We offer $50 insurance on a mini-box and $100 per each 10-pack hired. Please contact our team if you accidentally damage the equipment. 

4.2.1 The Hirer acknowledges that they are responsible for the cost of all damage, lost or breakage incurred during the period of hire  
4.2.2 The Hirer agrees to make good by cash payment to Pathfinder Events Pty Ltd the cost of repair or replacement of any such damage, loss or breakage within 7 days.
4.2.3 The Hirer acknowledges that the identification and quantification of any damage, loss or breakage is at complete discretion of Pathfinder Events Pty Ltd.
4.2.4 The Hirer acknowledges that dragging the inflatable objects across the ground or jumping on the inflatable object will damage the object and require the hirer to pay for the replacement cost.
4.2.5 Replacement costs can be found on our web site to see replacement costs.

5. Shipping
5.1 Courier delivery and collection
You are required to be at your delivery address, as stated on your confirmation email the day of delivery, which is two or three business days before your event. You are required to be there between 9am and 5pm for delivery, so you can sign for your courier delivery. We plan your delivery a few days before your event so we have a couple of back-up days. Failure to be there may result in a redelivery fee of up to $55. If you are not there to sign for your delivery then you might receive a "Sorry We Missed You" card from the courier. We will try and organise a re-delivery for the next business day. However, it might be the case that you will need to collect your gear from the local Post Office or Courier Depot. If you are not at the address for delivery and therefore do not receive your equipment we cannot offer you a refund, equally if your boxes were not delivered due to you giving us an incorrect address, or if the business was closed, on your delivery date. You are required to be at your pick up location, as per the address on the confirmation email, on the day of pick-up which is the next business day after your event. The equipment needs to be packed into the boxes, sealed and return labels attached before 9am. TIP: Check off your order items as you re-pack against your Packing Sheet so nothing is missed. Please place the return labels over the delivery ones, so there is no confusion. We have booked our courier to be back at due back at your place between 9am and 5pm the first business day after your event. Please have the box ready and be ready to sign the paperwork when the driver arrives. If no-one has arrived by 3pm, call us. 

5.1.2 Late Return if shipping via our Courier

If you are not there for pick up or the equipment is not ready you will be charged a late fee of $25 per day. This daily late fee will be charged until the replacement value of the equipment is recovered. We recommend booking in a business address for your collection. That way you don't have to wait around all day for the driver. Make sure you do not lose the con-notes, or the dispatch summary form. We include both in your box. You will need to sign these forms upon collection. Loss of these labels or the use of manual connote may incur a fee of $20.

When we use courier service as our delivery method, you agree to bear responsibility for receipt of Products shipped to the location specified at time of ordering. You acknowledge that a Secure Delivery Address (defined herein) is highly recommended. A Secure Delivery Address is defined as a location where an individual can physically receive Product(s). In the event that an insecure delivery address is provided, Laser Tag in a Box does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delays and additional delivery charge for which Laser Tag in a Box is not to be held liable, but you will be held liable. We will pick up the Products from the location specified at time of check out, on the last day of your rental period (“Return Date”). As we use courier service as our pick up method, you agree to bear responsibility for having the Products ready for pick up at the specified location on the Return Date. You acknowledge that a Secure Pickup Address (defined herein) is highly recommended. A Secure Pickup Address is defined as a location where an individual can physically pass Product(s) to Laser Tag in a Box courier representative (typically Star Track Express). You acknowledge that providing anything other than a Secure Shipping Address may result in late or no returns, and you will be held liable for the late or non-returns.
 
5.2 Collection
Customer Pick up and Return from Underwood Depot Pickups are to be completed as per the date stated on your confirmation/invoice. This date will be the business day before your event and is to be collected during the appropriate business hours for that day. Please note that the person collecting the gear needs to show photo identification which lists their address, such as a current Driver's License. Saturday morning pickups are available with special arrangement, please indicate this to the Laser Tag In A Box team members so we can note this on your booking. Returns are to be made the day after your event or Monday if your event is a Saturday and between the appropriate office hours for that day.

5.2.2 Late Return if the Hirer is Returning

Pack everything back in the box/boxes we supplied. Check off your order items as you re-pack against your Packing Sheet so nothing is missed. Failure to return the equipment on the scheduled date you will charged a late fee of $25 per day. This daily late fee will be charged until the replacement value of the equipment is recovered. Late collections and returns will incur a fee of $1 per min after 5pm. Please note the Underwood Depot is not open on public holidays.
 
6. Troubleshooting
The Standard software settings are designed for Birthday Parties, Vacation Care/ Youth Group Activities etc. The standard settings blocks access to team and games settings, changing these setting can result in phasers not tagging each other. Laser Tag in a Box recommends using the standard software settings. Included in your box is a Quick Start Guide. For those who choose the complex settings we recommend that you fully read the user guide.If you get stuck, give us a call. Laser Tag in box takes no responsibility for equipment failing due to user error caused by misuse.